Satiate App Terms of Service

Welcome to the Satiate T&Cs and thank you for choosing us. Before you start enjoying our software services we have to set out a few rules which all of our users and customers must agree to before getting started. We have done our best to make them as easy to understand as possible but if you have any questions at all, feel free to get in contact at info@wearesatiate.com

WHO WE ARE

We are Satiate UK Limited, a company incorporated and registered in England and Wales with company number 16072635. Our registered address is 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF (Satiate, we, our, us).

Satiate is a holistic weight management app built for people transforming their shape with GLP-1s. We hope you enjoy using our Platform.

THESE TERMS

These terms and conditions (together with the documents referred to in them) (the Terms) govern your relationship with us when you access our website located at https://www.wearesatiate.com/ (the Website) and, access our interactive software application available via Apple or Google app stores (the App). We refer to our Website and App together as our Platform, and when accessing our Platform and using its functions, you are using our Services.

Please ensure you read these Terms carefully before you start to use our Platform, because once you start using it, you are taken to have understood and accepted these Terms, which form a legal contract between us. Equally if you have questions, please let us know.

OTHER APPLICABLE TERMS

These Terms also include our Privacy Policy (the Privacy Policy). Please ensure you have also checked our Privacy Policy as it sets out the terms on which we process (collect, use, share, etc.) any personal data we collect from you or that you provide to us.

CHANGES TO THESE TERMS

We may from time to time amend these Terms to ensure that we remain compliant with relevant laws and regulations or to keep up to date with improvements or changes we might make to the services and experiences we can offer to you via the Platform.

So that we don’t need to email you every time we make a small update, we just ask that you check this page from time to time to take notice of any changes we have made. This is important because by continuing to use our Platform after changes are made, you are accepting those changes and will be legally bound by them.

THE PLATFORM

The Website

We offer the Website mainly to:

tell you about our Services;
sign up to our newsletters and other communications where available. We will require only an email address for this purpose. Please refer to our Privacy Policy for more information on how we process your personal data.
access links to other parts of our Platform and third-party sites (such as our accounts on social media sites).
access customer support from our support team.
access our legal and data protection policies.

The list above is not necessarily a complete list of the functions of the Website, and we may decide to offer additional Website functions, or stop providing any Website functions, at any time.

The App and Services

We offer the App mainly to:

Create an Account;
View and engage with our Content (which means any audio, video, text, images, trademarks, logos or other content which we may make available (including where such content is owned or controlled by third parties and which we are permitted to make available to you). Content is accessed for informational purposes only;
Provide our range of interactive Services to our users as are available from time to time. Our Platform principally allows our users to:
- Sign up and onboard to the app providing some personal information to have a personally tailored weight management plan prepared for you
- View and interact with meal plans crafted to your nutritional needs and dietary preferences
- Log meals
- View and interact with Exercise plans crafted to your physical activity level needs and frequency preferences
- Log Workouts or other activities
- View and interact with mindset coaching daily practices (video, audio, written, interactive quiz)
- Log your overall wellbeing and feelings
- Log you hydration status
- Log your weight
- Track your weight trends and energy consumption vs. expenditure
- Access your profile settings and edit provided personal information
- Manage your subscription choices
- Access our Frequently Asked Questions in the Help Centre
- Delete account and all account information

The list above is not necessarily a complete list of the functions of the App and we may decide to offer additional App functions, or stop providing any App functions, at any time.

REGISTRATION

To use our App Services, you may need to register to create an Account. You can do this by providing the information we require on sign-up and can later be changed in your account settings, generally including your phone number to access a unique profile, first name, surname, email address, age, gender identification, height, weight, activity level, dietary preferences and allergies, goals of using the app and notification preferences.

Access to certain App functions may only be available to paying subscribed users. Registered users that pay for access to our Services are referred to in these Terms as ‘Subscribers’ and as having ‘Subscriptions’.

To become a Subscriber, you will need to complete a simple registration process by providing certain information (including at least your name, email address, payment method) in connection with your Subscription.

You must provide truthful and accurate information when registering with us – this helps us provide you with the best service.

You are responsible for looking after your supplied account information. This means that you are responsible for all activities that happen under your signed in account and for any access to or use of the Platform by you or any person using your account details, even if that access or use has not been authorised by you.

Please immediately notify us of any unauthorised use of your password or account or any other breach of security relating to the Platform. We are not responsible for any loss or damage caused by the disclosure of your username or password (or equivalent) to someone else.

You are responsible for ensuring that the information we hold about you is up to date. Please amend your details as appropriate from time to time or email info@wearesatiate.com to notify us of any changes.

SUBSCRIPTION FEES AND PAYMENT

Access to some or all the App functions can be obtained by Subscribers on payment of the relevant subscription fees (the Subscription Fees).

Subscription fees are payable on a recurring basis (for example, monthly or annually) depending on the plan you select when subscribing through the App. All payments are processed via the App Store (Apple) or Google Play, and the applicable price for your chosen plan will be displayed before you confirm your purchase.

We do not directly process or store any payment information. Your payment relationship is with Apple or Google, and their respective terms and conditions will apply. Any changes to subscription pricing will be communicated via the App Store or Google Play. Price changes will not affect an active subscription period that has already been paid for but may apply upon renewal, subject to prior notice from Apple or Google in accordance with their policies.

To manage, modify, or cancel your subscription, please use your App Store or Google Play account settings.

Where we offer any trial period, you will be notified the date from which we will draw the agreed funds from your selected payment method via your subscription platform.

PLATFORM LICENCE RESTRICTIONS

Except as expressly allowed in these Terms (for example to use the Platform for its express purpose), you may not:

copy the App, Content or any part of the Platform;
transfer the App, Content or any part of the Platform to anyone else;
sub-license or otherwise make the App, Content or any part of the Platform available in whole or in part (and whether in object or source code form) to any person;
make any alterations to, or modifications of, the App, Content or any part of the Platform; or
disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App, Content or any part of the Platform or attempt to do so,

(together the Platform Licence Restrictions).

ACCEPTABLE USE RESTRICTIONS

You may use the Platform only for personal and lawful purposes. In particular, but without limitation, you agree not to:

use the Platform in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
use, share, or otherwise exploit the Platform for any commercial, business, or monetised purpose whatsoever (other than the express purpose of our Platform as set out in these Terms);
reproduce, duplicate, copy, share, or re-sell any part of the Platform in contravention of these Terms;
use the Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Platform; or
access without authority, interfere with, damage or disrupt (a) any part of the Platform; (b) any equipment or network on which the Website is stored; (c) any software used in the provision of the Platform; or (d) any equipment, network or software owned or used by any third party, (together the Acceptable Use Restrictions).

TERMINATION OF YOUR RIGHTS

We may end your rights under these Terms immediately and without notice if:

·you have breached any of the Platform Licence Restrictions or the Acceptable Use Restrictions;

·we believe that your use of the Platform is unsuitable in any way; or

·you are otherwise in breach of these Terms.

If we end your rights under these Terms:

·you must immediately stop all activities authorised by these Terms, including your access to the Platform; and

·you must immediately delete or remove your ability to access the Platform from all devices then in your possession, custody or control and, if required, confirm to us that you have done so.

INTELLECTUAL PROPERTY RIGHTS AND USER CONTENT

This section sets out who owns what in terms of the Platform and Content. It also sets out how we will treat any Content that you provide to us (e.g. data you upload) and what your obligations are in relation to that Content.

You agree that:

-the Platform and all material published on, in, or via the Website and the App (including but not limited to the Content) is owned and controlled by or licensed to us;

in respect of content that you create, upload, send or post to us (the User Content) that:

You retain the ownership rights in the User Content;

You grant us a perpetual, royalty free, non-exclusive licence (including the right to grant sub-licences) to use, copy, distribute, reproduce and publish any and all User Content (including, without limitation, on our sites, on other websites, in each case whether developed by us or on our behalf);

You make your User Content available to us in the manner envisaged by these Terms without payment or other compensation to you;

owe may, at our sole discretion, access, delete, edit or remove and User Content without permission or notification to you.

You represent and warrant on an ongoing basis that you:

·are the owner or authorised licensee of all User Content;

·have all necessary rights (including, but not limited to, all intellectual property rights) and consents required to submit the User Content to our Platform and to grant us the rights in the User Content as set out in these Terms;

·will not upload or post User Content that violates applicable law or regulations; and

·have all required permissions and consents from any third party whose personal information is included in any User Content.

REPORTING CONTENT

If you see any User Content which appears on our Platform which does not appear to meet our usually high standards, then you can notify us and request that such content is removed by emailing info@wearesatiate.com. Content that does not comply with our content standards will be removed as soon as reasonably practicable following notification. You accept that User Content may be published on the Platform beyond our reasonable control, and we will remove it if we determine this is required within a reasonable period from notification of it.

AVAILABILITY OF THE PLATFORM

The Website and App are provided on an "as is" basis. We make no representations, warranties or guarantees of any kind regarding the availability or operation of the Website or the App, or that the Website or the App will be secure, uninterrupted or free of defects.

Your access to the Website and/or the App may be suspended or restricted occasionally to allow for maintenance, repairs, upgrades, or the introduction of new functions or services. We will not be liable to you if for any reason the Website and/or the App is unavailable at any time or for any period under 7 full days.

From time-to-time updates to the Platform may be implemented, and it may therefore be unavailable for given periods.

DELETING YOUR ACCOUNT

Should you wish to terminate your Account with us, you can do so at any time by deleting your Account in your profile settings. Please refer to our Privacy Policy for how we deal with your personal information after you have deleted your Account.

CANCELLING YOUR SUBSCRIPTION

If you purchased your subscription through the Apple App Store or Google Play Store, all billing, renewals, and cancellations must be managed directly through your Apple or Google account settings. We are unable to access, modify, or cancel these subscriptions on your behalf.

If you are a consumer (and not a business), you have a statutory right to cancel your subscription within fourteen (14) days of receiving your subscription confirmation email (the “Cooling-Off Period”), but only if you have not yet accessed any paid content (“Subscription Content”). Once you start accessing the Subscription Content and have acknowledged that you wish to do so by interacting with each daily plan content, your right to cancel within the Cooling-Off Period is lost.

If you purchased a subscription as a gift, the Cooling-Off Period will end either after 14 days or when the recipient redeems the gift—whichever happens first.

If you wish to cancel after the Cooling-Off Period has ended, you may do so at any time before the next billing date via your Apple or Google account settings. Your cancellation will take effect at the end of your current paid period, and no further payments will be taken.

If you experience any difficulties managing your subscription, you can contact us at info@wearesatiate.com, and we will help guide you through the process.

If you wish to delete your Satiate account entirely, you may do so at any time through the in-app settings. Please note that deleting your account will not automatically cancel your active subscription or entitle you to a refund for payments already made.

WEBSITES WE LINK TO

The Platform may link to other third party websites from which third party services can be obtained. Whilst we reasonably believe that these are reputable sources of such services, you acknowledge that these other websites are independent from us and we make no representations or warranties as to the legitimacy, accuracy or quality of such third party services, and we do not accept any responsibility for their content, safety, practices or privacy policies. Essentially, we will do our best to ensure they are safe but you access any third party at your own risk.

COMPUTER VIRUSES

We do everything we can to ensure that no part of the Platform will contain or spread any viruses or other malicious code, but this section explains how you can best protect your devices.

We recommend that you ensure that equipment used to access the Platform run up-to-date anti-virus software as a precaution, and you are advised to virus-check any materials downloaded from the Platform and regularly check for the presence of viruses and other malicious code.

To the full extent permitted by law we exclude liability for damage or loss of any kind caused by viruses or other harmful components originating or contracted from the Platform.

NO RELIANCE ON INFORMATION

All information (including health, nutrition and wellbeing information) published on or via the Platform is provided in good faith and for general information purpose only. We make no warranties about the completeness, reliability, or accuracy of such information. Any action you take based on such information is taken at your own risk.

No business, financial, operational or other decisions should be made solely based on our forecasts or outputs alone, and it is all users obligations to seek appropriate professional advice.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Liability linked to our technology

We provide the Platform for private use only. You agree not to commercially exploit the Platform, other than as envisaged in these Terms, and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity regardless of how or when you use it.

If any Content delivered by us using the Platform damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we may repair the damage or pay you proportionate compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow download, installation, or usage instructions or to have in place the minimum system requirements and anti-virus software.

Except as set out in the paragraph above, you accept and agree we will not be liable for any harmful effect that accessing the Platform or any Content may have on you, and you agree that you access the Platform at your own risk.

Professional Liability

Subject to applicable law, our maximum liability to you is capped at the total Subscription Fees or other amounts paid by you to us in the 12 months preceding the applicable liability claim.

We provide the Platform for domestic and private use only. You agree not to use any of them for any commercial or business purposes, and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

You understand that our Platform does not provide professional advice (health, legal, operational, financial, tax or otherwise) and that we shall never be considered responsible or negligent in respect of any act, decision or omission you make as a result of using our Platform, including any health or nutrition based decision you make as a result of using our Platform. All Content on our Platform is for informational purposes only and you acknowledge that any choices you make having consumed such Content are your own and are beyond our reasonable control.

COMMUNICATIONS BETWEEN US

If you wish to contact us for any reason, you can do so by e-mail at info@wearesatiate.com We will only contact you if you in accordance with the terms of our Privacy Policy.

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.

If we do not enforce our rights against you, or if we delay in doing so, that does not mean that we have waived our rights against you, and it does not mean that you are relieved of your obligations under these Terms. If we do waive a breach by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you.

Each of the terms and conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining terms and conditions will remain in full force and effect.

These Terms are governed by English law and the courts of England and Wales have non-exclusive jurisdiction.

SATIATE is a trademark of Satiate UK Limited. All Satiate trademarks, service marks, trade names, logos, domain names, and any other features of the Satiate brand (“Satiate Brand Features”) are the sole property of Satiate or its licensors. These Terms do not grant you any rights to use any Satiate Brand Features whether for commercial or non-commercial use.